The Packhouse Online (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the personal information you provide to us when you visit our website, www.packhouseonline.co.za (“the Site”), and purchase our products.
1. Information We Collect
1.1. Personal Information: When you make a purchase, create an account, or contact us, we may collect the following information:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed through secure third-party payment providers)
1.2. Non-Personal Information: We may also collect non-personal information, such as IP addresses, browser types, and browsing patterns through cookies and similar technologies to help improve your experience on our Site.
2. How We Use Your Information
2.1. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your orders, and provide customer support.
2.2. Marketing Communications: If you consent, we may send you promotional materials and updates about our products and services. You may unsubscribe from these communications at any time.
2.3. Improving Our Services: We use non-personal information, such as browsing data, to improve our website, products, and services.
2.4. Legal Compliance: We may use your personal information to comply with legal and regulatory obligations or in connection with any legal proceedings.
3. Sharing Your Information
3.1. Third-Party Service Providers: We may share your personal information with trusted third-party providers who assist us in operating our website, fulfilling orders, and conducting business. These providers are obligated to keep your information secure and use it solely for the purposes we specify.
3.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).
3.3. Business Transfers: If The Packhouse Online is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before any personal information is transferred and becomes subject to a different privacy policy.
4. Security of Your Information
4.1. We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or loss.
4.2. Although we strive to protect your information, please be aware that no security measure is 100% secure, and we cannot guarantee the absolute security of your data.
5. Retention of Personal Information
5.1. We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
6.1. Access: You have the right to request access to the personal information we hold about you.
6.2. Correction: You may request the correction of your personal information if it is inaccurate or incomplete.
6.3. Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
6.4. Objection: You have the right to object to the processing of your personal information for marketing purposes.
6.5. Data Portability: You may request a copy of the personal information we hold about you in a structured, machine-readable format.
To exercise any of these rights, please contact us using the information provided below.
7. Cookies
7.1. Our Site uses cookies to enhance your browsing experience. Cookies are small files stored on your device to collect information about your preferences and browsing patterns.
7.2. You can choose to disable cookies in your browser settings, but this may affect your experience on our Site.
8. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will post any changes on this page and update the effective date. Your continued use of the Site after any modifications constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The Packhouse Online
Email: sales@thepackhouse.co.za
Phone: 033 342 7305
